my monitor

maton · Posted: Tue Oct 04, 2011 11:39 am Post subject: my monitor

so I just got a new 27.5" monitor a resolution of 1920x1200, it works great and all, but i has an stuck pixel (green) on the lower middle part of the screen, I don't really notice it, until a get into dark backgrounds.

so my questions are, should i return it to new egg? do they give you a lot of troubles when returning items to them? and around how much do they charge you for they restocking policy?

thanks for any help

Centurion · Posted: Tue Oct 04, 2011 6:27 pm Post subject:

Did you recently get it? They are awesome about returns when something is defective. No restock if there's something wrong with it.

maton · Posted: Tue Oct 04, 2011 6:39 pm Post subject:

i got it, last Friday and the only thing is that stuck pixel almost on the middle screen

Centurion · Posted: Tue Oct 04, 2011 10:04 pm Post subject:

I don't think you'll have a problem doing an RMA on it.

Hacksaww · Posted: Wed Oct 05, 2011 12:22 am Post subject:

Should be able to get an RMA from Newegg. If you go through the manufacturer, sometimes they don't swap you a new one if there is less than x number of dead/stuck pixels. If you got it Friday, I would get in touch with them this week about it.

maton · Posted: Wed Oct 05, 2011 11:51 am Post subject:

ty for the help guys, I'm on it

since i never had to return anything before, do you get charge(by the shipping company) for returning the item to newegg?

Centurion · Posted: Wed Oct 05, 2011 8:50 pm Post subject:

Not if its a defect. Real easy process. I've never called them I've just gone into my account and done an RMA on the order that contained the bad item.

maton · Posted: Thu Oct 06, 2011 7:23 pm Post subject:

thanks centurion, already returned yesterday and now i have to wait around 10 days or maybe a couple of weeks to get my monitor back (hopefully a new one) but getting back to my old monitor feels so bad Sad

MATCS-18 · Posted: Thu Oct 06, 2011 7:53 pm Post subject:

Goes it make you feel dirty?

eggs · Posted: Thu Oct 06, 2011 8:12 pm Post subject:

Hail to newegg. If you didn't have another monitor and really complained they will usually give you an advance RMA. I think I've had to do a credit card hold on a high value item, but even that's pretty cool of them. They ship you a new one and you use the box to ship them your broken one. Ta'da! Cool

maton · Posted: Fri Oct 07, 2011 11:43 am Post subject:

maton · Posted: Fri Oct 07, 2011 11:46 am Post subject:

maton · Posted: Wed Oct 12, 2011 5:53 pm Post subject:

since the monitor i bought, was out of stock by the time it got back to new egg, my replacement turned into refund, so i wont have a 27.5" 1920x1200 anymore Sad

now i have wait for a new deal, cuz i don't feel like getting a monitor with less than 27" monitor

eggs · Posted: Wed Oct 12, 2011 5:55 pm Post subject:

If you're that bummed did you tell NewEgg that? That sucks! They probably could have made good on it and at least got you something comparable instead of the refund. Might not be the case on "sale" items or such though either..Sucks either way.

maton · Posted: Wed Oct 12, 2011 7:11 pm Post subject:

well, im kinda disappointed, but hopefully ill get my money back before there is a nice offer